In 2004, fd2s collaborated with M. D. Anderson Cancer Center to design and launch the first integrated wayfinding solution, which included a wayfinding website and onsite touchscreens to help visitors and patients navigate the giant campus.
In 2008, it was time to analyze how the website and touchscreens had performed. Are they a helpful resource for patients and visitors? I analyzed usage patterns and gathered input from staff with a card sorting exercise. Together, we identified and prioritized a list of enhancements for the interactive tools so that the client could budget and schedule improvements.