How to Manage a Wayfinding System: Tips from Healthcare Leaders

srf report wayfinding-management cover

How do some of the largest and most respected healthcare institutions manage their wayfinding systems? It takes people, processes and tools to keep up with the ever-changing content in these maze-like environments. Under a grant from the Sign Research Foundation, I interviewed seven leaders of wayfinding systems and published their best practices for keeping their signs, maps, and apps up to date and useful for visitors.

Wayfinding Management: Models & Methods in Healthcare Environments

Case studies include:

  • Cincinnati Children’s Hospital Medical Center, Cincinnati, Ohio

  • Cleveland Clinic, Cleveland, Ohio

  • MD Anderson Cancer Center, Houston, Texas

  • NewYork-Presbyterian/Columbia University Irving Medical Center, New York, New York

  • Penn State Health Milton S. Hershey Medical Center, Hershey, Pennsylvania

  • UCSF Health, San Francisco, California

  • University of Chicago Medicine, Chicago, Illinois

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