How to Manage a Wayfinding System: Tips from Healthcare Leaders

How do some of the largest and most respected healthcare institutions manage their wayfinding systems? It takes people, processes and tools to keep up with the ever-changing content in these maze-like environments. Under a grant from the Sign Research Foundation, I interviewed seven leaders of wayfinding systems and published their best practices for keeping their signs, maps, and apps up to date and useful for visitors.

Wayfinding Management: Models & Methods in Healthcare Environments

Case studies include:

• Cincinnati Children’s Hospital Medical Center, Cincinnati, Ohio

• Cleveland Clinic, Cleveland, Ohio

• MD Anderson Cancer Center, Houston, Texas

• NewYork-Presbyterian/Columbia University Irving Medical Center, New York, New York

• Penn State Health Milton S. Hershey Medical Center, Hershey, Pennsylvania

• UCSF Health, San Francisco, California

• University of Chicago Medicine, Chicago, Illinois